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Top 5 Considerations When Choosing A Refrigerated Transport Company

August 10, 2015

Refrigerated Transport - Frozen Fish There are some very important considerations to be made when choosing the best refrigerated transport company in Sydney. Due to the sensitive nature of the products being transported, knowing everything is in good hands is essential not just to you but to your business as well. Knowing that your goods are being transported using state of the art technology and the best refrigeration equipment in the industry will certainly put your mind at easy. Knowing you goods are being handled by experienced, knowledgeable professionals who have been in the business for a long time is worth its weight in gold. And finally communication and timing is everything.

Let’s explore the top 5 most important factors to consider when choosing a refrigerated courier service:

1. What are your temperature specifications for the goods being transported?

Depending on the goods, transport will either needs to be frozen or chilled. Ensuring that you can choose the exact temperature that you know your goods need to be transported at is critical to ensuring the goods arrive in good condition. A company must be able to deliver goods at the temperature you specify. Chilled refrigeration often ranges from 0°C and 15°C while frozen goods can range from -1°C to – 20°C.

2. Knowing what products can be transported together.

Having clear & precise knowledge of what products are allowed to be transported together is also a very important. There are very strict regulations around how goods can be couriered. Meat for example cannot be in the same container as fish. Medical goods have to be transported alone, most pharmaceuticals will need to be transported alone. A company should have a lot of experience with freight in different areas.

3. Communication is key

Everyone has to communicate. A company must ensure there is constant correspondence throughout the entire journey. A good company ensures there client to dispatch; dispatch to driver; driver to client communications at all times.

4. Customer service is paramount.

One simple and easy way to choose the right company is comparing customer service. Finding 1st class service is hard to do, yet outstanding customer service wins business and keeps clients. Getting a referral, speak to people who have used the service before. Find out if they had any issues and most of all how these were handled. Did you know everything you needed to know before the delivery went ahead? How friendly and informative were the people you were dealing with? What is there communication strategy? What plans do they have in place if something goes wrong? Who is liable? There are many ways you can do your due diligence, a good company with put their customers first and ensure they over deliver on what they promise.

5. Geographic knowledge of Sydney.

Sydney is growing fast. Everyone would have heard about the current property boom. With such an under supply of housing, there is a race to make up this shortage over the next few years. That means suburbs are popping up at an alarming rate. It is therefore extremely important that the company you choose has a in depth knowledge of the greater Sydney area. Traffic can be a nightmare and knowing the best routes to delivery will certainly help for a speedier and safer freight.